Hi Nilie,
Not sure...it seems like the message in the /opt/zenoss/log/ file is showing exactly what the server is sending it namely:
Apr 20 10:20:28 192.168.99.2 alert : 1/1/1025: alarm_mgr: 01: 1:07:02 Minor ONU Down
Line 1/1/7/2/gpononu CAUSE: Dying Gasp received
There is no line break character and I dont think it is being wrapped.
Is the Zenoss server not maybe set to always only display the first line in a message that comes in and is it not possible to increase this to display both lines?
Regards