IT services - high-level (business) view of monitored infrastructure

Hi all,

I would like to have a high-level (business) view of monitored infrastructure. So I have created a tree under "systems" and I started to populate the tree with the services offered by IT Dept.

As I was building this tree, I realized that this was not flexible. For example, I have basic services, like DNS, that are under more than one service:

SYSTEMS

     email

          DNS

          exchange

          ...

     web surfing

          proxy

          DNS

               srv-dns1

          ..

     Active Directory

          DNS

          ...

so it is necessary to replicate the item "DNS" 3 times. This is a limitation. Zabbix for example has a better aproach: https://www.zabbix.com/documentation/2.2/manual/it_services#configuration

another limitation: alarms are propagated equally to upper services. It would be great if you could assign weights to each item (Pandora FMS)

I think this it is not very difficult to implement, or may be is implemented in commercial version?

Any help would be very appreciated. Best regards,

JJ.-